Effective Date: June 19, 2025
At Aapla Jalgaonwala Enterprises, we strive to ensure your satisfaction with our Namkeens and Banana Chips. This Refund Policy outlines the conditions under which you may request a refund for purchases made through our website [insert website URL here] or other sales channels. By purchasing from us, you agree to the terms of this Refund Policy.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Unopened Products: Refunds are available for products that remain unopened, in their original packaging, and in the same condition as delivered.
- Defective or Damaged Products: If the product is damaged, defective, or not as described upon delivery, you may be eligible for a refund, subject to verification.
- Request Within 3 Days: Refund requests must be submitted within 3 days of receiving the product.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened Products: Any Namkeens or Banana Chips packages that have been opened or partially used.
- Promotional Items: Products purchased as part of a promotional offer or discount.
- Sale Items: Products purchased during a sale or clearance event.
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to us within 3 days of delivery at info@aaplajalgaonwala.in or +91 8208501511 with your order details, including the order number and reason for the refund request.
- Return the Product: If approved, return the unopened product to the following address:
Aapla Jalgaonwala Enterprises
Yelwadi, Dehugaon, Pune 412109, India
The product must be in its original, unopened packaging and in resalable condition. - Verification: Upon receiving the returned product, we will inspect it to confirm it meets the refund eligibility criteria.
- Refund Issuance: If approved, a full refund will be processed to your original payment method within 7-10 business days. You will be notified via email once the refund is processed.
3. Return Shipping Costs
We cover the cost of return shipping for eligible refunds, provided the return is due to a defective, damaged, or incorrect product. For other eligible returns (e.g., change of mind within 3 days), we will provide a prepaid shipping label or reimburse reasonable shipping costs. Please contact us to arrange the return before shipping the product back.
4. Non-Delivery or Lost Shipments
If your order is not delivered due to an error on our part or by the courier service, please contact us within 3 days of the expected delivery date. We will investigate the issue and, if necessary, provide a full refund or resend the order at no additional cost to you.
5. Compliance with Consumer Protection Laws
We are committed to complying with the Consumer Protection Act, 2019, and other applicable laws in India. If you believe your consumer rights have been violated, please contact us, and we will work to resolve the issue promptly.
6. Exceptions
- Bulk Orders: For bulk orders, please contact us directly to discuss refund eligibility, as special terms may apply.
- Promotional or Sale Items: As stated, these items are non-refundable unless defective or damaged upon delivery.
- Perishable Goods: Due to the nature of our food products (Namkeens and Banana Chips), we cannot accept returns of opened products for hygiene and safety reasons.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Effective Date.” We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Refund Policy or wish to initiate a refund request, please contact us at:
Aapla Jalgaonwala Enterprises
Yelwadi, Dehugaon, Pune 412109, India
Email: info@aaplajalgaonwala.in
Phone: +91 8208501511
Thank you for choosing Aapla Jalgaonwala Enterprises. We value your trust and are committed to providing high-quality products and services.